Arkansas EVV (CareBridge) - Start Here
EVV data in Arkansas is submitted to CareBridge. The articles below show how EVV works within SETWorks and how to configure your system so the EVV data is captured and submitted successfully.
If you are not submitting EVV data in Arkansas successfully, please contact support@setworks.com to get additional support with configuration.
This 1 hour webinar reviews EVV in SETWorks from start to finish.
About the Submission Process:
How To Submit EVV (article)
All about EVV (webinar)
Arkansas-specific Configuration Notes
There are several privileges and settings that need to be enabled in order for EVV to work properly. Please review the Electronic Visit Verification (EVV) Services article for a full description of all settings. The most important things to enable are:
1. Enable the EVV Experience so that users can access the SETWorks EVV Experience.
2. Enable Check-In and Check-Out for all roles that will be using the EVV Experience.
3. Ensure any services that require EVV are set as "EVV Services".
4. Check your Billing Codes in the Service/Phase Utility. Billing and EVV is impacted by incorrect codes.
NOTE: Billing claims are generated through submissions for EVV and forwarded on by CareBridge to the funder.
NOTE: Billing claims are generated through submissions for EVV and forwarded on by CareBridge to the funder.
5. Review access to the Manage Batches and Submit Billing page, which is where SETWorks administrators will submit EVV data to CareBridge.
6. Enable Primary Location on activity record. This captures Group Location Address.
7. Enable EVV Exception Codes. NOTE: SETWorks updates these.
Arkansas Identifiers
Ensure that the following six (6) Identifiers are configured:
NOTE: There are four identifying numbers that need to be in your SETWorks system for the integration to be successful.
1. Consumer's Medicaid number in the Consumer's Profile.
NOTE: Member ID's for Caresource or Summit Community Care can be used in the case a Consumer does not have a Medicaid number. This is processed as a Custom Identifier on the Consumer Profile. Code = MEMBER_ID
2. Consumer's Date of Birth (DOB) in the Consumer's Profile.
3. Provider Medicaid ID processed in Provider Profile DMH ID field.
4. Provider EIN (Tax ID) processed in the Provider Profile Tax ID field.
5. Contract Number to be processed as follows in the Contract/Funder/Funding Source Contact Utility, assign to the contract: AR_CAR or AR_SCC
6. Staff Identifier - Caregiver Medicaid ID processed in the Identifier Type Utility with Applicable Identity of Staff - Code MEDICAID_ID
(Optional - if Caregiver Medicaid ID is unavailable use License Number instead.]
Medicaid number in Consumer Profile
Provider Medicaid ID & Tax ID (EIN) in Provider Profile
Contract Number in the Contract/Funder/Funding Source Contact Utility
Caregiver Medicaid ID in the Staff Management profile, processed in the Identifier Type Utility
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