How to Void or Resubmit EVV Claims

How to Void or Resubmit EVV Claims

How do I void or resubmit an EVV claim without resubmitting the entire batch?

Sometimes EVV data needs to be corrected after successful submission. This article will walk you through how to resubmit EVV claims. 
SETWorks recommends resubmitting as few claims as possible. Resubmit only the claims that need corrections. If necessary, the entire EVV batch can be resubmitted, but we strongly recommend resubmitting individual claims instead of the entire batch. 

To Resubmit an EVV Claim

  1. Navigate to Manage Batches & Submit Billing from the select drop down menu.
  2. Navigate to the Review tab.
  3. Use the filters in this tab to locate desired batch.
  4. Use the arrows on the left of the batch to expand and view claims.
  5. Use the arrows on the left to view claim line items (i.e., the activity records associated with a claim).
  6. Use the check boxes to select claims to be resubmitted.
  7. Click the resubmit EVV claim button at the bottom of the Review window to resubmit the selected claim(s).



To Void an EVV Claim

Sandata and Carebridge support the void EVV claim option. (Sandata - mark bill visit as False). 
  1. Navigate to Manage Batches & Submit Billing from the select drop down menu.
  2. Navigate to the Review tab.
  3. Use the filters in this tab to locate desired batch.
  4. Use the arrows on the left of the batch to expand and view claims.
  5. Use the arrows on the left to view claim line items (i.e., the activity records associated with a claim).
  6. Use the check boxes to select claims to be voided.
  7. Click the void EVV claim button at the bottom of the Review window to nullify the selected claim(s).



To Resubmit the Entire EVV Batch

SETWorks recommends submitting corrections for individual claims instead of the entire batch. Reducing the number of unnecessary resubmissions reduces the frequency of issues later on. 
  1. Navigate to Manage Batches & Submit Billing from the select drop down menu.
  2. Navigate to the Review tab.
  3. Use the dropdown menu to select the desired batch. 
  4. Click the submit/resubmit batch to EVV button at the bottom of the Review window to resubmit the entire batch. (This is the same process used to submit the batch initially.)