Targeted Case Management (TCM) - Missouri | Case Management Notes
Case Management Notes
Targeted Case Management agencies use the Case Management Note to record activities in SETWorks.

For those who have purchased
SETWorks AI Enhanced, the Case Management note now includes the
QA Assistant designed to streamline and improve the quality of notes while they are being written through customized auto-review!
To use the Case Management Note:
- First, select the Department.
- Filter the Consumer list by Primary and/or Secondary Contact (Optional) - displays only the selected users Primary and Secondary contacts.
- Select a Consumer.
- Select the Date of Service.
- Enter the duration of the appointment and any travel time (optional)
- Select the Service or Service Code.
- Select the Person Seen. Options are populated through utility.
- Select the Place of Service.
- Complete the optional checkboxes:
- Designated Therapist - Denotes whether the note is billable. (Deselect to create TCM note under a billable service but is excluded from billing. Used for training purposes.)
- Include on Monthly/Quarterly. (Deselect to exclude note from Monthly and Quarterly forms.)
- Disclosure - used to flag case management note for follow up for legal disclosure. (Reflected on Case Management Note Report).
Unlike Activity Records, Case Management Notes do not start and end at a specific time of day. Record the duration of the appointment, not the start and end time.
Unless the case note should be excluded from billing, ensure the Designated Therapist checkbox is selected.
If Place of Service is set to Nursing Facility the note will not be able to be selected for billing.
For those who have purchased SETWorks AI Enhanced, the Case Management note now includes the QA Assistant designed to streamline and improve the quality of notes while they are being written through customized auto-review!
Links to learn more:
Related Articles
MO TCM - Training a New Administrator
Missouri TCM - How can I train my new TCM Administrator This is a training plan for your new TCM SETWorks Administrator. 1. SETWorks Administration for Beginners (30-60 min webinar) 2. Activity Record Types (15 min article) - Specifically ...
How To Submit Electronic Billing (Missouri TCM)
Targeted Case Management (TCM) Billing Navigate to the Manage Batches and Submit Billing option in the Select Dropdown in the top-right of SETWorks. On the Configuration tab, navigate to the Manage Batches section and click "add new batch". Enter the ...
Case Management Report
How do I review Case Management Notes? Administrator The Case Management Report is specific to Missouri TCM organizations and makes reviewing notes easy and efficient. Terminology can be modified within SETWorks to better fit the needs of your ...
SETWorks Webinar - February 2023 - Missouri Targeted Case Management (TCM)
On February 15th 2023, SETWorks hosted a live webinar about Missouri Targeted Case Management (TCM) in SETWorks. You can view the recording from the link below: https://youtu.be/PV3RPcE0Gsg References: The Future of Missouri TCM in SETWorks
Reports - Billing Reports Notes and Errors
The following Reports use activity record data to generate an exact count of units of service that were provided. This article lists configuration issues that cause a message to appear in the errors or notes field on the report. Are you using ...