User Maintenance and Status
How Do I Manage Users (Staff) in SETWorks?
Checking Account Status
If a user is having trouble logging in:
- Click the Settings
icon. - Click on the User Maintenance tab.
- In the Maintain Users section, find the user in the table or use the search box to find a user.
- The user's account status is displayed in two checkbox columns: Locked and Authorized (see below for more details).
Locked Accounts
To prevent automated login attacks (also known as "brute force attacks") SET-Works will lock an account after five unsuccessful login attempts within a short period of time. Once locked, the user will not be able to login (even with the correct password) until their account is unlocked by an administrator.
To unlock a user's account, navigate to the User Maintenance section (see above), find the user, and click on Unlock in the Locked column. A user can also unlock their own account by requesting a new password via the forgot password link. Reference the following article to learn more: Resetting Your Password
If a user continues to forget or has trouble logging in, the Reset Password button can be used to enter in a new password for the user. After selecting reset password, enter a temporary password. Provide this password to the user, and inform them that they will need to select a new password the next time they log in.
Authorization - Approved vs Denied Status
Users are considered authorized if they are an active member of your organization. When a user leaves your organization, you should actively deauthorize them to disabled their account and prevent further access to consumer data. To change a user's authorization status, navigate to the User Maintenance section (see above), find the user, and click Approve or Deny in the Authorized column to toggle the authorized status.
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