User Maintenance and Status

User Maintenance and Status

How Do I Manage Users (Staff) in SETWorks?

Administrators
SETWorks Administrators are responsible for maintaining the User Maintenance page. User Maintenance contains a list of all registered users that are able to log in to SETWorks. 

Checking Account Status

If a user is having trouble logging in:

  1. Click the Settingsgear icon.
  2. Click on the User Maintenance tab.
  3. In the Maintain Users section, find the user in the table or use the search box to find a user.
  4. The user's account status is displayed in two checkbox columns: Locked and Authorized (see below for more details).

Locked Accounts

To prevent automated login attacks (also known as "brute force attacks") SETWorks will lock an account after five unsuccessful login attempts within a short period of time. Once locked, the user will not be able to login (even with the correct password) until their account is unlocked by an administrator.

To unlock a user's account, navigate to the User Maintenance section (see above), find the user, and click on Unlock in the Locked column. A user can also unlock their own account by requesting a new password via the forgot password link. Reference the following article to learn more: Resetting Your Password

If a user continues to forget or has trouble logging in, the Reset Password button can be used to enter in a new password for the user. After selecting reset password, enter a temporary password. Provide this password to the user, and inform them that they will need to select a new password the next time they log in.

Alternately, Administrators may select the Force Password Reset on Next Login option in order to manually force the user to select a new password the next time they log in. 

Authorization - Approved vs Denied Status

Users are considered authorized if they are an active member of your organization. When a user leaves your organization, you should actively deauthorize them to disabled their account and prevent further access to consumer data. To change a user's authorization status, navigate to the User Maintenance section (see above), find the user, and click Approve or Deny in the Authorized column to toggle the authorized status.



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