User Feature Suspension - The What
What is User Feature Suspension and how does it work?
Administrators, Managers
User Feature Suspension is used to temporarily allow a user to make modifications to a record that would normally be locked from edits.
Terminology can be modified within SETWorks to better fit the needs of your organization. If the terminology in our articles are not the same on your site, talk to your local administrator to assist in translation.
What is User Feature Suspension?
Administrators and/or Managers have access to disable the "due date has passed" message for one particular staff.
We understand there are circumstances in which a user has not completed documentation on time or signed their Activity Records. When a user does not complete these actions "on time" (see below for details), they will be locked out the record and will be unable to make edits. They must be unlocked via User Feature Suspension in order to edit a record or sign a locked record.
This feature is powerful and directly impacts compliance - it is recommended you only provide access to a select few people within your organization.
Enable User Feature Suspension
Enable User Feature Suspension within the privileges.
Settings > Provider Build > Maintain Privileges > Activity Records:
Enable User Feature Suspension within the Global Action Menu.
What determines "on-time"?
There are privileges that allow organizations to depict when records should be locked. This often reflects state regulations for the length of time a user has to complete documentation after date the service was provided. (e.g., Missouri may require documentation to be completed within 5 days after the date of service).
To access these privileges:
Settings > Provider Build > Maintain Privileges > Activity Records:
Limit the number of days in the past that a billable Activity Record can be created or modified.
Limit the number of days in the past that a billable Activity Record can be signed.
Limit the number of days in the past that a Non-billable Activity Record can be created.
If the privilege, "Limit the number of days in the past that a Non-billable Activity Record can be created." is active for the organization, the activity records created during a user feature suspension will still respect the late/documentation needed portion of this privilege.
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