Unable to Create an Activity Record

Unable to Create an Activity Record

Why am I unable to create or save an Activity Record?

All Users
There are a few reasons why you may not be able to create an Activity Record:
There are a several different types of activity record (AR) in SETWorks. Depending on how your SETWorks is configured, not all of the features shown in the following article may relate to you. Always refer to the direction provided by your SETWorks administrator above the information in the following article. 
Terminology can be modified within SETWorks to better fit the needs of your organization. If the terminology in our articles are not the same on your site, talk to your local administrator to assist in translation.
Some services are allowed to overlap. If you're receiving an error about overlap when it should be allowed, speak to your manager or SETWorks administrator. 

Overlap.  
- Error: "The selected authorization can not overlap with the authorization used on the already existing Activity Record." This means that there already exists an Activity Record for that Consumer at the same time for the same service. 
- Error: "The following consumers have a conflict with another group at this time." This means this individual already has an Activity Record that exists at the same time.
- Error: "The following users have a conflict with another group at this time." This means the user/staff already has an Activity Record that exists at the same time. 



Limits.
- Error: "Authorization limit for this week does not have enough remaining hours for the selected time frame!" This means a authorization limit has been set - by creating and saving this Activity Record, you are exceeding the authorization limit. 



Troubleshooting Recommendations

Overlap. 
1. Validate that the Activity Record time is correct, check that the Consumer is correct, and that the selected Service/Authorization is correct.
2. Talk to your Manager or local Administrator. It is possible another user created an Activity Record with incorrect details (i.e., Consumer, Date, Times, etc.).

Limits.
1. Note the frequency limits before documenting. You can find these within the Authorizations tab of a Consumer's profile, or within the Authorization dropdown of a Billable Individual Activity Record.
2. Talk to your Manager or local Administrator. If your agency limits authorizations frequencies, it must be decided by a manager whether you can continue to document this service that exceeds the limits. 
3. Managers and Administrators: See Support articles about authorization frequency limits to learn how to disable these settings to allow documentation over set limits. 




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