Billable Percentage versus Billability - The What

Billable Percentage versus Billability - The What

What is the difference between Staff Billable Percentage and Billability? 

Staff Billable Percentage is a performance indicator of Direct Support Professional (DSPs). DSPs are the primary way IDD agencies make money in a fee-for-service delivery model. If a DSP is hired to provide services, an organization would want to know how much of that DSP's time is spent providing billable time versus other actives (e.g., documentation, travel time, staff meetings, etc.).

Billable Percentage and Billability allow for organizations to track a DSPs performance towards this element of their job. 

Billable Percentage

Billable Percentage is typically calculated by taking the billable hours and dividing them by the total amount of time a person worked.
Also, seen as:   x (billable hours) / y (total hours) = z (billable percentage)

Example
A DSP worked a total of 40 hours in a given week. 34 of those hours were directly working with an individual and 6 of those hours were spent doing nonbillable activities (1 hour call with an individual's employer, 4 hours of routine record keeping and documentation, and 1 hour of travel time).

In this example: 
Billable Hours = 34 hours
NonBillable Hours = 6 hours
Total Hours = 40 hours

To calculate the billable percentage: 
34 / 40 = 85%

The DSPs billable percentage is 85% for this time period. 

Billable Percentage Reporting 

Settings > Provider Build > Configure Report Access:
Staff Hours with Billable Percentage





Billability

Billability is a comprehensive version of Billable Percentage. Billability goes beyond billable and nonbillable time and really looks at the individual activities a DSP provides. If your organization wants to encourage or incentivize a DSP to work towards a specific activity, they want to count that activity towards a DSPs billability time. 
Also, seen as:   x (billability hours) / y (total billability hours) = z (billability percentage)

Example
Looking at the same example as above, a DSP worked a total of 40 hours in a given week. 34 of those hours were directly working with an individual and 6 of those hours were spent doing typical nonbillable activities (1 hour call with an individual's employer, 4 hours of routine record keeping and documentation, and 1 hour of travel time).

In this example, we want to incentive and encourage client-related non-billable activities. Even though talking to an individual's employer may not be "Billable" or our agency will not be reimbursed for that activity, we encourage and support our DSPS in participating in this activity. In SETWorks, we will configure for this nonbillable type to count positively towards DSP Billability. 

In this example: 
Billability Hours = 35 hours
Other Hours = 5 hours
Total Billability Hours = 40 hours

To calculate the billability percentage: 
35 / 40 = 87.5%

The DSPs billability percentage is 87.5% for this time period. 

Billability allows organizations to think beyond a typical Billable Percentage and include activities they wish to incentivize, exclude activities they want to see minimal amount of, and remove activities all together (such as non-working time like Paid Time Off). 

Billability Reporting 

Staff Billability Report




To learn more about configuring Billability in SETWorks, search "Billability" in the SETWorks Knowledge Base. 

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